Question 1

What size is the tent?

Accepted Answer

Every barnum we sell is 3 × 3 metres (approx. 9.84 × 9.84 ft). The roof peak is around 3.2 m and the eave height roughly 2 m, which suits most event and retail uses.

Question 2

What's included in the box?

Accepted Answer

One 3×3 m barnum with custom print, one printed full side wall, the frame (iron or aluminum depending on your choice), and a heavy-duty carry travel bag.

Question 3

What are the differences between the four builds?

Accepted Answer

We offer Inflatable + Iron (entry), Oxford + Iron (durable budget), Inflatable + Aluminum (premium quick-setup), and Oxford + Aluminum (top-tier professional). Fabric defines weather resistance and feel; frame defines weight and longevity.

Question 4

Inflatable or pole frame — which should I pick?

Accepted Answer

Inflatable barnums set up in under a minute with an air pump and have no metal poles in the roof — ideal for solo operators and frequent setups. Pole versions are sturdier in sustained wind and slightly cheaper for the same fabric grade.

Question 5

Iron vs aluminum frame?

Accepted Answer

Iron is heavier, very strong, and lower-cost. Aluminum is roughly 30–40% lighter, rust-free, and lasts longer in humid or coastal climates.

Question 6

How weather resistant is the canopy?

Accepted Answer

All fabrics are water-repellent and UV-treated. Oxford 600D is the most durable for sustained outdoor exposure. Like every pop-up tent, none are designed for storms — always anchor in wind and take down before severe weather.

Question 7

Can I order extra side walls?

Accepted Answer

Each tent ships with one printed wall. Contact us at order time to add extra walls (3 max), priced separately.

Question 8

How do I send my logo?

Accepted Answer

Upload it directly in the cart before payment. We accept SVG, AI, PDF, PNG, and JPG up to 5 MB. Vector files give the best print quality.

Question 9

What if I don't have a print-ready file?

Accepted Answer

Upload your best version and add a note. After payment we will email you to confirm the artwork or request a higher-resolution file.

Question 10

Can I print different artwork on the wall vs the canopy?

Accepted Answer

Yes — describe it in the branding notes at checkout. We will send a digital proof before production.

Question 11

Do you offer design help?

Accepted Answer

We don't design from scratch, but we will straighten, recolor, or rescale your artwork so it prints correctly at no extra cost.

Question 12

Do you send a proof before printing?

Accepted Answer

Always. We email a digital mock-up after payment and start production only after you approve it.

Question 13

How do I order?

Accepted Answer

Pick a build, choose Sea or Air shipping, add to cart, upload your logo, fill in your details, and pay securely with Stripe.

Question 14

When do I pay?

Accepted Answer

Full payment is taken immediately on order. We start production only after the payment lands and you approve the artwork proof.

Question 15

Which payment methods are accepted?

Accepted Answer

All major credit and debit cards via Stripe. Stripe also enables Apple Pay, Google Pay, and Link in supported regions.

Question 16

Is the checkout secure?

Accepted Answer

Yes. Stripe is PCI-DSS Level 1 compliant. We never see or store your card number.

Question 17

Can I get an invoice?

Accepted Answer

Yes — your order confirmation email includes a Stripe receipt. A formal invoice with your company details is available on request.

Question 18

Can I order in another currency?

Accepted Answer

Prices are listed in your selected display currency, but charged in USD at the live Stripe FX rate. The displayed conversion is indicative.

Question 19

What does DDP mean?

Accepted Answer

DDP = Delivered Duty Paid. The price you see includes shipping, duties, taxes, and customs clearance to your door. No surprise bills on delivery.

Question 20

How long does production take?

Accepted Answer

Typically 7–12 working days after artwork approval, depending on the build.

Question 21

How long does shipping take?

Accepted Answer

Air freight: roughly 5–10 working days door-to-door. Sea freight: roughly 25–45 working days door-to-door depending on destination.

Question 22

Do you ship worldwide?

Accepted Answer

Yes — to virtually every country with a postal address. If your destination is restricted (sanctions or carrier limitations), we will refund the order in full.

Question 23

Will I get a tracking number?

Accepted Answer

Yes — sent by email as soon as the parcel leaves the factory.

Question 24

Can I return a custom-printed tent?

Accepted Answer

Custom-printed goods are non-returnable under EU consumer law and most jurisdictions. Defects are covered by warranty (see below).

Question 25

What's the warranty?

Accepted Answer

12 months on stitching, frame welding, and print fastness under normal use. Reach out with photos and we will repair, replace, or refund at our discretion.

Question 26

What if my parcel arrives damaged?

Accepted Answer

Photograph the box and contents before unpacking further and email us within 48 hours. We will lodge the carrier claim and arrange a remake.

Question 27

How do I contact support?

Accepted Answer

By email at BusinessWorld.com@proton.me — we answer within one business day.

Question 28

Where is your governing law?

Accepted Answer

All disputes are governed by the ICC Geneva Court, Switzerland.

Question 29

What do you do with my logo file?

Accepted Answer

It is stored privately, used only for your production, and deleted on request after delivery. We never resell, license, or re-use customer artwork.

Question 30

Do you comply with GDPR?

Accepted Answer

Yes. See our Privacy Policy for data retention, your rights of access, deletion, and portability.

Question 31

Do you share data with third parties?

Accepted Answer

Only the strict minimum required to fulfil your order: Stripe (payment), our printing partner (artwork + shipping address), and our hosting provider.

Frequently asked questions

Product

Customization & printing

Ordering & payment

Shipping & delivery (DDP)

Returns, warranty & support

Legal & data